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Your Unit's Link to In-house Education
Session 7: Making a Difference with the Difficult Patient
All Levels, OtherContent
1.2 Contact Hours available
Carolyn Blair, RN BSN CGRN CCRN
Recorded at the SGNA 35th Annual Course
“Why do I get all the difficult patients, difficult staff, uncooperative physicians, problem families?” The purpose of the course is to identify how communication can compound or help to solve problems that develop in every GI lab. The course identifies the stressors at work and how communication styles can be a barrier to solving the problem or can help staff to work together to promote a healthy workplace.
Session Samples
To view samples of the components included in this Learning Link Session, please click on the links below:
 How to Use Learning Link
Sample of the Facilitator Guide
Sample of the Individual Study Guide
Sample of the video introduction
Sample of the video content
If you have any questions please contact SGNA Headquarters at sgna@smithbucklin.com or call 800/245.7462.
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