Claims for damaged merchandise must be received by SGNA within 30 days of receipt of order. Such claims must include the original packing slip, invoice, a letter explaining the extent of damage, as well as the original merchandise items.
SGNA will not accept returns of any kind unless the original package was received in a damaged, unusable condition.
Refunds for damaged items will not include the shipping and handling charges. Refunds will not be processed for refunds of $5.00 or less. Any questions can be directed to SGNA publications, 800/245-(SGNA) 7462.